Shipping Policy

Last Updated: [DATE]

At Moda London, we aim to process and deliver your order as quickly and efficiently as possible. This Shipping Policy explains how orders placed through moda-london.shop are processed and delivered.

1. Order Processing

Orders are normally processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During busy periods, promotions, holidays, or unexpected circumstances, processing may take longer than usual.

2. Shipping Times

Estimated delivery times depend on your destination and the shipping service selected at checkout.

Typical estimated delivery times are:

• [Country/Region]: [X–X business days]

• Europe: [X–X business days]

• International: [X–X business days]

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

4. Tracking Information

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

Tracking information may take 24–48 hours to become active after dispatch.

5. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Moda London is not responsible for delays caused by customs inspections or procedures.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.

7. Delayed or Lost Packages

While we work with reputable shipping providers, delivery delays can occasionally occur due to circumstances outside our control.

If your tracking information indicates that a package has been delivered but you cannot locate it, please contact the shipping carrier first. You may also contact us at info@moda-london.shop so we can assist where possible.

For packages officially confirmed as lost by the carrier, we will review the situation and determine the appropriate solution in accordance with our policies and applicable law.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging.

Contact us at info@moda-london.shop as soon as possible with your order number and photographs so we can review the issue.

9. Unclaimed or Refused Packages

If a package is refused, unclaimed, or cannot be delivered because of incorrect information provided by the customer, it may be returned to us.

Any refund or reshipment may be subject to applicable return and shipping costs.

10. Delivery Restrictions

Some products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to your selected destination, we will contact you and, where appropriate, provide a refund for the affected order.

11. Contact Us

If you have questions regarding shipping or your order, please contact us:

Moda London
Email: info@moda-london.shop
Website: moda-london.shop