Return & Refund Policy

Last Updated: [DATE]

At Moda London, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

1. Return Period

You may request a return within [14/30] days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with all original packaging, tags, and accessories.

• Not show signs of wear, washing, damage, or alteration.

• Be accompanied by your order number or proof of purchase.

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Underwear and intimate apparel.

• Items marked as final sale.

• Personalized or made-to-order items.

• Items that have been worn, washed, damaged, or altered.

3. How to Request a Return

To request a return, please contact us at info@moda-london.com with your order number, the item(s) you wish to return, and the reason for the return.

If your return is approved, we will provide you with the return instructions.

Please do not send an item back without receiving return instructions from us first.

4. Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

If you received an incorrect, damaged, or defective item, please contact us before returning it.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow [5–10 business days] for the refund to appear in your account after processing.

6. Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective item, please contact us at info@moda-london.com within [48 hours/7 days] of delivery.

Please include your order number and photographs showing the issue.

7. Exchanges

We currently [do/do not] offer direct exchanges.

Where exchanges are unavailable, customers may return an eligible item and place a new order.

8. Unclaimed or Refused Packages

If an order is returned to us because it was refused, unclaimed, or the delivery information provided was incorrect, any refund may be reduced by applicable shipping or return costs.

9. Policy Changes

Moda London reserves the right to update this Return & Refund Policy when necessary. Changes will be posted on this page with an updated revision date.

10. Contact Us

Moda London
Email: info@moda-london.com
Website: moda-london.shop